To strengthen our marketing & sales division, we are looking for an experienced person at the Solothurn location as
Customer Service Knowledge Manager | 80 - 100%
Ref. No. 6965
Location:
Solothurn
| Hybrid
Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases.
Your main tasks
- Responsible for global customer related knowledge management process, including knowledge generation and distribution
- Identify weaknesses in the existing knowledge base and fixing them
- Facilitate and manage collaborative knowledge generation across global subsidiaries, headquarter, partners and other stakeholders in a digital and complex environment
- Maintain and develop the global knowledge base within a knowledge management software
- Responsibility for diversifying knowledge into target group appropriate content
- Develop and update customer service training plans for internal and external customer service agents
- Train different stakeholders on customer service and product related knowledge
Your profile
- Education in Business, Communication or related fields, alternatively diabetes related education
- Fluent in written and spoken English
- Minimum of 2 years of working experience (preferably within MedTech or diabetes related environment)
- Good understanding of business software (ideally experience with knowledge management software)
- Strong communication and educational skills with good attention to details
- Good networking, influencing and collaboration skills
Your benefits
Pension fund
Ypsomed covers 55% of the pension contributions
Mobility support
Charging stations, Swiss Half Fare Card, parking, close to public transport
Free sport facilities
Affordable or free gyms all over Switzerland
Family friendly
Financial contributions to childcare
Working hours
Shiftwork, annual working hours, part-time
FlexWork
Work where and when you want (in Switzerland)
Up-to-date work environment
Up-to-date production, offices, break areas
Your Ypsomed work environment
Ypsomed - making the treatment of chronic diseases possible
More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.
Contact
Alain Rusconi
Human Resources Expert Recruiting
Human Resources Expert Recruiting
+41 (0) 34 424 28 64